FAQs

Some of our most asked questions…

How long do results take?

rt-PCR processed in lab

Your test results will be ready within the next 6 to 12 hours. (never more than 24 hours)

How long does the Rapid PCR take?

30 minutes once it’s in the rapid machine.

.

What kind of tests do you offer?

rt-PCR in lab processed and rapid molecular PCR.

How do I get my results?

We’ll email you as soon as your test result is ready, and you can log in to see your results.

Do your nurses wear full PPE?

Yes, all our nurses wear full PPE.

Do you come to us? Do you have a location/office where I can come to be tested?

We’re happy to send a nurse wherever you are, even if you’re on Mars.

We also have a fast drive-thru located in: Venice: 208 Lincoln Blvd, Venice, CA 90291

Does the nurse have to come inside my home or can the testing be done in my backyard etc?

The nurse can test you wherever you feel most comfortable. You call the shots.

Do you test kids?

Yes, from toddlers to teens.

Do your tests qualify for travel clearance? Can I get documentation?

Yes, our test results qualify for travel clearance, and we’re happy to help you complete your travel documents confirming your test results. Bon voyage!

Do your tests qualify for travel to Hawaii?

Not yet. But we’re in the process of applying for approval. Leave us a note, and we can get back to you ASAP when the surf is up. 

How long after travelling should I get tested?

Five to seven days after you come back home.

How long after possible exposure should I get tested?

Five to seven days after days after exposure.

Do you take insurance? Can I get reimbursed by my insurance?

We can provide a document (a.k.a. superbill) for you to send a claim to your insurance.

Do you test anywhere else other than Los Angeles?

Yes. You can find us in 19 states across the country. Please see our locations list to get tested with us.

What are your hours of operation? Do you test in the evenings and weekends?

We can come to your location between 7 am to 3 pm, every day.

We also offer drive-through testing (in Venice) that runs from 9 am to 7 pm, every day.

If these times don’t work for you, no problem. We can still schedule testing at your convenience for an additional cost.

What is your cancellation policy?

You may cancel up to 24 hours without any penalty. Otherwise, the fee for less than 24 hours notice is $100. 

If we arrive at your location and no one answers the door, the cancelation fee is $150

Join Our Newsletter

Keep up to date with what’s going on…